Terms of service

These Terms of Service are a contract between Stat Labs Incorporated, the company that builds and operates Rebrief (“Rebrief,” “we,” “us”), and the dental practice or other organization that registers for or uses the service (the “practice,” “you”). They govern the Rebrief platform, the on-premise Bridge, and the www.rebrief.ai website.

By creating an account, clicking accept, or using the service, you agree to these terms. Rebrief is a professional tool: only a practice’s authorized representative may accept for it, and by accepting on a practice’s behalf you represent that you have the authority to bind it. Individual clinicians and staff use the service under their practice’s account and these terms, and each user must be of the age of majority in their jurisdiction.

Acceptance is recorded and version-tracked at signup. If your practice has entered a separate written agreement with us — such as a business associate agreement or an enterprise agreement — that agreement controls where it conflicts with these terms.

Rebrief is an AI documentation and agent platform for dental practices. Depending on your plan, the service includes ambient transcription of appointments, AI-drafted clinical notes and documents prepared for clinician review, dental and periodontal charting, synchronization with your practice management system through the on-premise Bridge, an AI phone receptionist, supervised patient messaging, and answers grounded in your practice’s own records. Plans and their features are described on the pricing page.

We improve the service continuously and may add, change, or remove features. We will not materially reduce the core functionality of a paid plan during a subscription period without notice.

The on-premise Bridge keeps itself current: the software periodically checks for updates and downloads and installs them automatically in the background, so that it stays secure and compatible with your practice management system and with the Rebrief platform. Updates apply without action from the practice and take effect when the Bridge next restarts; material changes are recorded in the changelog.

• —The service is offered to dental practices and their authorized clinicians and staff. It is not a consumer product and is not offered to individuals outside a practice.
• —You are responsible for keeping account information accurate, for safeguarding credentials, and for all activity under your practice’s accounts.
• —Access is role-based — clinical, front desk, and billing — and the practice decides who holds which role. Where single sign-on is configured, authentication runs through the practice’s identity provider.
• —Notify us promptly at compliance@rebrief.ai if you suspect unauthorized access to or use of an account.

• —Plans and prices are listed on the pricing page in Canadian dollars. The free Starter plan requires no payment card and is usage-limited; paid plans are billed per clinic or per seat, monthly or annually, as described there.
• —Payments are processed by Stripe. Card details are entered on Stripe’s hosted checkout; Rebrief never sees or stores your full card number — only the last four digits.
• —Subscriptions renew automatically until cancelled. You can cancel at any time: you keep access to paid features until the end of the period already paid for, and the account then reverts to the free Starter plan — your account, notes, and patient data stay intact.
• —If a renewal payment fails, we allow a grace period and retry the charge before downgrading the account.
• —Except where the law requires otherwise, fees are non-refundable for partial billing periods.
• —Prices may change. Changes take effect at your next renewal, with advance notice.
• —Fees are exclusive of taxes; you are responsible for any applicable taxes on your subscription.

You agree not to:

• —use the service in violation of law — including health-information, privacy, recording-consent, and electronic-communication laws;
• —upload or process data you do not have the right to process;
• —attempt to probe, breach, or circumvent security or tenant isolation, or to access another practice’s data;
• —reverse engineer the software, scrape or bulk-extract the service, or use it to build a competing product;
• —resell, sublicense, or make the service available to anyone outside your practice;
• —use the AI receptionist or patient messaging to send spam or communications the recipient has not consented to receive;
• —interfere with the integrity or performance of the service.

As between the practice and Rebrief, the practice owns its data — patient records, notes, charts, transcripts, and the documentation generated for it (together, practice data). The practice remains the custodian of its patients’ records at all times. Rebrief writes clinical documentation into the practice’s own management system and processes practice data only to provide the service, as described in the Privacy Policy. Customer data is not used to train models.

The practice is responsible for the lawful basis of everything it asks Rebrief to do, including: obtaining any patient consent its jurisdiction requires before recording an appointment; providing patients with any required notices; obtaining consent for messages sent to patients; and complying with the health-information laws that apply to it — such as PIPEDA and provincial statutes like Ontario’s PHIPA in Canada, or HIPAA in the United States.

We offer a business associate agreement to every practice; acceptance is recorded and version-tracked at signup. Where executed, the business associate agreement — or any other data-processing agreement between us — governs protected health information and controls over these terms for that information.

Confidentiality

Each party may receive non-public information from the other in the course of this agreement. Each party will protect the other’s confidential information with at least the care it applies to its own, use it only to perform under these terms, and disclose it only to people who need it and are bound to keep it confidential — or where disclosure is required by law, with notice to the other party where the law allows.

Rebrief retains all right, title, and interest in the platform: the software, the Bridge, the Bridge’s bundled Python runtime and data files, the interfaces, designs, documentation, and everything else that makes the service run. The intellectual property underlying Rebrief™ software is patent-pending, and the Rebrief™ logo, word mark, monogram, and name are trademarks of Stat Labs Incorporated — as are Rebrief feature marks such as PracticeShield™, CareGuard™, SmartStart™, AfterCare™, and Intelligent Reprompting™.

License, not sale

The service is licensed to you, not sold. Your subscription is a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the service for your practice’s own internal operations during its term; no other rights, express or implied, are granted. This license ends automatically when your subscription ends or is terminated, at which point any local Bridge installation must be uninstalled and any local copies of the software deleted.

No reverse engineering

You will not, and will not permit, assist, or authorize any third party to: reverse engineer, decompile, disassemble, or otherwise attempt to derive or reconstruct the source code, underlying ideas, algorithms, or data schemas of any part of the service — including the Rebrief application, the on-premise Bridge, and the Bridge’s bundled Python runtime, scripts, and data files; extract, copy, scrape, or redistribute any component of the software; create derivative works based on the software; remove or obscure any proprietary notice; or use the service, or any output, metric, or observation derived from it, for benchmarking, competitive analysis, or to build or train a competing product or service. This restriction applies to the maximum extent that applicable law permits it to be enforced by agreement.

Trade secrets

The automation logic that operates practice management systems on a practice’s behalf (our computer-use agent, or “CUA”), the per-PMS operational knowledge it encodes, and the prompts and instructions that direct our AI models are confidential, proprietary trade secrets of Stat Labs Incorporated. They are not licensed to you and are not made available for inspection. They are protected as trade secrets under applicable law, including the laws of the Province of Quebec and the U.S. Defend Trade Secrets Act. Misappropriating them — including through reverse engineering prohibited above — may give rise to remedies independent of, and in addition to, any remedy available under these terms.

Practice data belongs to the practice, including the clinical documentation the service drafts for it once a clinician approves it into the practice’s records. If you send us feedback or suggestions, we may use them without restriction or obligation.

• —The Bridge operates your practice management system on-premise, under your direction. You are responsible for holding a valid license to your PMS and for complying with your PMS vendor’s terms. Rebrief is not responsible for the availability, accuracy, or behavior of the PMS itself, or for changes its vendor makes.
• —The service is built on third-party providers — listed, with their purposes, in the Privacy Policy — for capabilities such as payments, transcription, AI processing, and communications. Their availability affects the service; if a provider fails, we work to restore or replace the capability, but we are not liable for third-party services beyond our own commitments in these terms.
• —Calls and messages initiated through the service are the practice’s communications. The practice is responsible for consent and for compliance with the laws that govern calls and electronic messages.

Clinical responsibility

Rebrief drafts documentation; clinicians make decisions. Every AI-generated note, chart entry, summary, or document is a draft prepared for review by the treating clinician, who must review it, correct it where needed, and approve it before relying on it or making it part of the patient record. Transcription and AI output can contain errors. Rebrief is not a medical device, does not provide medical, dental, or other professional advice, and is not a substitute for the professional judgment of a licensed clinician. The practice is solely responsible for patient care and for the accuracy and completeness of its records.

Service disclaimer

To the maximum extent permitted by law, the service is provided “as is” and “as available,” without warranties or conditions of any kind, express or implied — including any implied warranties or conditions of merchantability, quality, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that every transcript or draft will be accurate. Nothing in this section excludes warranties that cannot be excluded under applicable law.

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or exemplary damages, or for lost profits, revenues, or data, even if advised of the possibility; and (b) Rebrief’s total aggregate liability arising out of or relating to the service or these terms is capped at the fees the practice paid to Rebrief in the twelve months preceding the event giving rise to the claim.

The exclusions and the cap above do not apply where the law does not allow them — including liability for fraud, intentional or gross fault, or bodily or moral injury — and they do not limit the practice’s payment obligations.

The practice will defend and indemnify Stat Labs Incorporated against third-party claims — and the resulting damages and reasonable costs — to the extent they arise from: (a) practice data, including claims that the practice lacked the rights or consents needed for Rebrief to process it, such as consent to record an appointment; (b) the practice’s use of the service in violation of law or of these terms; or (c) clinical care decisions and the contents of the practice’s records. We will notify you promptly of any such claim and reasonably cooperate in the defense, at your expense.

• —By you — cancel at any time, as described in Subscriptions, billing, and trials. You keep access to paid features until the end of the period already paid for, and the account then reverts to the free Starter plan with your data intact.
• —By us — we may terminate for a material breach that remains uncured thirty days after written notice, or immediately for a breach of the acceptable-use section, a serious security or legal risk, or where the law requires. We may suspend access where necessary to address a security risk, a legal requirement, or non-payment after the grace period, and we will limit any suspension in scope and duration to what is needed.
• —Effect of termination — documentation written to your management system remains there; it was written there all along. Data held in Rebrief remains accessible on the free plan after a downgrade. On account closure or written request, we will make a copy of your practice data available in a reasonable format and then delete what we hold, subject to legal retention obligations and the terms of any business associate agreement.
• —Sections that by their nature survive termination — including ownership, confidentiality, disclaimers, limitation of liability, indemnification, and governing law — survive it.

These terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable in it, without regard to conflict-of-law rules. Before starting formal proceedings, the parties will attempt in good faith to resolve any dispute through discussion between representatives with authority to settle it. Failing that, disputes will be brought exclusively in the courts sitting in Montreal, Quebec, and each party attorns to their jurisdiction. Nothing in this section prevents either party from seeking urgent injunctive relief in any court of competent jurisdiction to protect confidential information or intellectual property.

We may update these terms as the service and the law evolve. For material changes, we will give notice in the app or by email before the change takes effect; other changes take effect when posted, with the dates above updated. Continued use of the service after a change takes effect constitutes acceptance. Acceptance of these terms is recorded and version-tracked, so a practice can always tell which version it agreed to.

Questions about these terms: hello@rebrief.ai. Signed-in users can reach live support directly inside the app. Security reports: compliance@rebrief.ai.